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Being-a-good-listener

Are You (Really) A Good Listener?

Do you want to know something shocking? At least, it was shocking to me. I recently analyzed the data for my Sphere of Influence research on how people use the twelve different interaction styles,

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Denial: A Defensive Response to Stress

Do you often shrug off big events, only to regret it later?  Like an angry customer, conflicts at work, or the repercussions of your own mistakes?   Or perhaps you put tasks on the backburner,

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