Are You (Really) A Good Listener?

Being-a-good-listener

Do you want to know something shocking? At least, it was shocking to me. I recently analyzed the data for my Sphere of Influence research on how people use the twelve different interaction styles, and the results were a landslide. Of 6861 people surveyed, guess what the least used style was? You guessed it: Listen. […]

The Secrets To Effectively and Politely Opposing Others

playing-tug-as-methaphor-for-opposing-others

“Great idea!” “Right on!” Don’t you love hearing that you’re correct? It’s a good feeling when others back you up, share your vision, or can’t wait to implement your suggestions. We’ve all been there! The opposite, however, doesn’t feel as great. Many of us get uncomfortable even thinking about turning down someone else’s idea or […]

How to Lead with Empathy

Hand holding a red paper heart on a wooden stick in front of a light blue wall the hart represents the need to lead with empathy

You’d be surprised how big of an impact the little things can have. When someone thanks you, acknowledges a job well done, or asks you about your weekend. Perhaps it’s that check-in from a colleague who knows you’re doing a tough assignment, or even just that smile as you pass in the hallway.   It’s especially […]

It’s Not a Conversation If You’re The Only One Talking

It takes two, at least, to make a conversation. Which we all know in theory. But we’ve all been there—the conversations that begin where you’re smiling politely, nodding, listening, while someone else talks. Maybe it’s a colleague or a boss, who’s understandably passionate about their vision for a project. After a while, you try politely […]

How We’re Taught To Think In Silos

Picture of empty classroom

The other day, after all these years, I once more found myself sitting on some school benches. I was second in a row of four guest lecturers who had been invited to speak to the students and was enjoying the nice opportunity to hear what my colleagues were up to. As the day unfolded, two […]