Stop Assuming, Start Checking

stop signs to encourage people to stop assuming and ask and check

If there’s one thing I’ve learned as a behavioral specialist – it’s that we aren’t mind readers. Did you need an interaction consultant to tell you that? I highly doubt it, but you’d be surprised at how often my colleagues and I find ourselves digging into different cases of miscommunication, only to find assumptions at […]

8 Do’s and Dont’s For An Adaptive Approach To Communication

Chameleon on branch as a methaphor for adapting your communication approach

What would happen if you were to communicate with your boss the exact same way that you do with your children? If you interacted with your customers the same way as you did with your employees?  Interesting thought, right?  Perhaps the outcome would be fantastic and your ratings or sales would triple instantly. However, it’s […]