Are You (Really) A Good Listener?
Do you want to know something shocking? At least, it was shocking to me. I recently analyzed the data for my Sphere of Influence research on how people use the twelve different interaction styles, and the results were a landslide. Of 6861 people surveyed, guess what the least used style was? You guessed it: Listen. […]
How to Lead with Empathy
You’d be surprised how big of an impact the little things can have. When someone thanks you, acknowledges a job well done, or asks you about your weekend. Perhaps it’s that check-in from a colleague who knows you’re doing a tough assignment, or even just that smile as you pass in the hallway. It’s especially […]