What You Didn’t Know About Complaining & How To Stop

Perspective rendering of a playing card with an illustration of a woman with a purple shirt complaining and pointing at a piece of paper next to a tall man with a beard in a black suit.

Does your partner leave the dishes to ‘soak,’ never to finish the job? Is the council deliberately turning a blind eye to those potholes? Is your Wifi spotty all the time, and especially when you need it most? If you’re like the average person, a little grumbling is often all it takes to feel better […]

The More You Push, The Less They Listen

Does it sometimes seem like the more you try to make a point, the harder it is to get across? It can be so discouraging – when you’re trying your best to get others on board, and all that effort just seems to be doing the opposite. I’ve been there, and I know how it […]

How to Use Communication and Influence With Low Performers

Communicating with low performers

Here’s something every leader has encountered before – a struggling co-worker who’s falling short of what you know they can deliver. They may be holding up your team’s progress, missing crucial deadlines, or just not putting their heart into their role.  Whatever the reason, low performance creates an uncomfortable situation in the workplace that we’d […]

Stop Assuming, Start Checking

stop signs to encourage people to stop assuming and ask and check

If there’s one thing I’ve learned as a behavioral specialist – it’s that we aren’t mind readers. Did you need an interaction consultant to tell you that? I highly doubt it, but you’d be surprised at how often my colleagues and I find ourselves digging into different cases of miscommunication, only to find assumptions at […]

8 Do’s and Dont’s For An Adaptive Approach To Communication

Chameleon on branch as a methaphor for adapting your communication approach

What would happen if you were to communicate with your boss the exact same way that you do with your children? If you interacted with your customers the same way as you did with your employees?  Interesting thought, right?  Perhaps the outcome would be fantastic and your ratings or sales would triple instantly. However, it’s […]