Are You (Really) A Good Listener?

Being-a-good-listener

Do you want to know something shocking? At least, it was shocking to me. I recently analyzed the data for my Sphere of Influence research on how people use the twelve different interaction styles, and the results were a landslide. Of 6861 people surveyed, guess what the least used style was? You guessed it: Listen. […]

How to Lead with Empathy

Hand holding a red paper heart on a wooden stick in front of a light blue wall the hart represents the need to lead with empathy

You’d be surprised how big of an impact the little things can have. When someone thanks you, acknowledges a job well done, or asks you about your weekend. Perhaps it’s that check-in from a colleague who knows you’re doing a tough assignment, or even just that smile as you pass in the hallway.   It’s especially […]

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